// faq
Questions we hear before every project.
Straight answers about pricing, process, technology, and support. If yours isn't here, ask us directly — we reply to real questions.
// 01 — engagements & pricing
What size of company is the right fit for 13bytes?
Our sweet spot is companies that are too big to leave technology unmanaged but not big enough to justify in-house IT or engineering departments. If your IT is currently handled by "whoever is good with computers," or you need software built without recruiting a team, that's us. If you already have an in-house team, we also come in as advisors — senior review and guidance without taking over. We deliberately stay small and senior, so we're honest about the other side too: if you're an enterprise with internal IT and engineering orgs looking for staff augmentation or 24/7 global coverage, we're not the right partner — and we'll tell you so.
How do your engagement models work?
Three ways. Monthly partnership: a fixed block of hours each month that you can point at anything — features, fixes, infrastructure, or IT support — at a predictable cost. Per project: we scope a defined piece of work, quote it, and deliver it end to end. Advisory: we join your existing team as consulting partners — architecture and code reviews, technology strategy, mentoring, and a second senior opinion before big decisions. Many clients start with a project and move to a monthly plan once it ships.
How much does a project cost?
It depends on scope, and we won’t pretend otherwise — but you’ll know before we start. Every project begins with a discovery conversation that produces a written estimate with assumptions spelled out. If the scope changes mid-flight, we re-estimate in the open rather than burying it in an invoice.
What happens to unused hours on a monthly plan?
Plans are sized so this rarely happens — but priorities roll forward into the next cycle rather than disappearing. If you consistently use fewer hours than planned, we’ll suggest a smaller plan. The goal is a plan that fits, not a plan that bills.
Can we scale up, down, or pause?
Yes. Monthly plans can be resized as your needs change, and paused between projects. We ask for reasonable notice so we can plan capacity, but there are no long lock-in contracts.
// 02 — process & delivery
What does a typical project look like, start to finish?
Discovery and planning first: goals, requirements, and a roadmap with estimates. Then architecture and design, iterative development with demos at every milestone, automated testing and review, deployment through CI/CD pipelines, and finally operations — monitoring, maintenance, and improvements after launch. You can read the full lifecycle on our Software Development page.
How do you keep me in the loop during a project?
You see working software, not status decks. We run projects in tools like Linear, Notion, or Asana — you get access to the actual board, demos at every milestone, and a standing channel for questions. No surprises is a feature we ship in every project.
Who owns the code and accounts?
You do. Code lives in repositories you own, infrastructure runs in cloud accounts under your name, and domains and app store listings are registered to you. If we ever part ways, you keep everything — that’s by design.
Can you take over an existing codebase or system?
Yes, and it’s common. We start with an audit — code, infrastructure, and security — so we know what we’re inheriting, then stabilize before we extend. We’ll give you an honest read on what’s worth keeping and what’s worth replacing.
// 03 — technology
What is your technology stack?
For web: Laravel, Livewire, Inertia.js, React, and Tailwind CSS. For mobile: React Native for cross-platform iOS and Android apps. For backend APIs: Hono, deployed to Cloudflare Workers at the edge. For commerce: Shopify, WooCommerce, and headless storefronts. Infrastructure runs on AWS, Cloudflare, Azure, Google Cloud, Railway, or DigitalOcean with CI/CD, monitoring, and automated scaling. We pick boring, proven technology where it counts.
Why React Native for mobile apps?
One codebase that ships to both the App Store and Google Play means roughly half the build and maintenance cost of two native apps, with performance that’s indistinguishable for the vast majority of products. When a feature genuinely needs native code, we write the native module — it’s not either/or.
Do you handle hosting and deployment?
Yes — infrastructure is part of the practice, not an add-on. We provision cloud environments, set up CI/CD pipelines, configure monitoring and backups, and either operate it for you or hand it over documented. Deployment is a routine, not an event.
// 04 — support & it management
What does IT management include?
Microsoft 365 administration (Exchange, Teams, SharePoint, licensing, security baselines), Google Workspace administration (Gmail, Drive, Admin console, migrations between platforms), end-user helpdesk support, onboarding and offboarding, identity and security (MFA, SSO, policies), proactive monitoring and patching, and documentation. Think of it as an IT department on a monthly plan.
How fast do you respond to support requests?
Issues that block someone’s work get attention the same business day, usually within hours. Routine requests are handled in order, and every plan comes with response expectations agreed up front — so "fast" is something we commit to, not something we advertise.
Do you support the software you build after launch?
Yes — operating what we build is the last stage of our process, not an upsell. Monitoring, maintenance, dependency updates, and a roadmap for improvements. If you’d rather run it in-house, we hand over clean documentation and stay available for escalations.
How do we get started?
Send a message through the contact page or email [email protected] with a few sentences about what you need. We’ll reply with questions, set up a short call if useful, and follow up with a concrete proposal. No discovery fees, no pressure.
// next step
Still have a question?
The fastest way to an answer is to just ask. Leave your email or write to us — a human reads everything.
$ mail [email protected]